FAQ
Questions, answered
The things people ask most about prices, check-ins and cancellation. If yours isn't here, ask me directly.
How much does online coaching cost?
For new clients, monthly coaching is £60 per month on a rolling contract. The 12-week programme is £150 for the full 12 weeks. Both include the same coaching — the difference is the length of commitment. Prices shown are for new clients. Existing clients keep their agreed prices unchanged.
What do I get with either option?
Your coaching lives in the My PT Hub app: a personalised training programme, a check-in every Friday, direct chat with me, and video calls whenever you need extra support.
How often will we check in?
Every Friday we look back over your week, review your progress and adjust your plan for the week ahead. In between check-ins you can message me directly through My PT Hub whenever something comes up.
Can I cancel whenever I want?
On the monthly plan, yes — cancel anytime by messaging me through My PT Hub or by email. Cancellation takes effect from your next billing date and no further payments are taken. The 12-week programme is a 12-week commitment; if exceptional circumstances come up, talk to me and we'll work it out.
What if I sign up online and change my mind?
If you sign up online, statutory cancellation rights apply, including a 14-day cooling-off period.
Do I need a gym membership to start?
No. Programmes are built around your schedule, your equipment and your experience — whether you train at home or in a gym.
Which option should I choose?
Tap "Find your fit" on the homepage for an instant recommendation, or send me a message and we'll work it out together. The monthly plan is the most flexible place to start.
How do I get started?
Send me a message through the contact form on the homepage with your goals and your routine, and I'll come back to you with how The Marsh Method could work for you.